Last updated: October 2026
FurFresh Hub (“we”, “us”, “our”) operates furfreshhub.com. This Privacy Policy explains what personal information we collect when you visit or buy from our store, how we use it, and the choices you have.
Information we collect
- Information you give us: name, email, phone number, shipping and billing address, order details and any messages you send us.
- Payment information: payments are processed by our secure third-party payment provider. We do not see or store your full card number.
- Automatic information: IP address, browser and device type, pages viewed and how you reached our site, collected through cookies and similar technologies.
How we use your information
- To process, ship and deliver your order and send you order updates
- To answer your questions and provide customer support
- To prevent fraud and keep our store secure
- To improve our website and products
- To send marketing emails, only if you have agreed to receive them. You can unsubscribe at any time.
Sharing your information
We do not sell your personal information. We share it only with service providers who help us run the store, such as our hosting provider, payment processor, fulfillment and shipping partners, email and analytics tools, and only as needed for them to provide their service. We may also share information if required by law.
Cookies
We use cookies to keep your cart working, remember your preferences and understand how visitors use our site. You can control cookies in your browser settings. Turning them off may affect how the store works.
Data retention
We keep order information for as long as needed for our records, tax and legal requirements, unless you ask us to delete it where the law allows.
Your rights
Depending on where you live (for example California under the CCPA/CPRA), you may have the right to access, correct or delete your personal information, and to opt out of certain uses. To make a request, email us at info@furfreshhub.com. We will respond within the time required by law.
Children
Our store is not intended for children under 13, and we do not knowingly collect their personal information.
Security
We use SSL encryption and trusted, PCI-compliant payment providers to protect your information. No method of transmission over the internet is 100% secure, but we work hard to protect your data.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.
Contact us
For privacy questions, email info@furfreshhub.com.
