Orders & Shipping
How long does it take to process my order?
Orders are processed within 1–3 business days (Monday – Friday, excluding US holidays).
How long will delivery take?
Most orders arrive within 3–7 business days after processing. Delivery times can be longer during holidays or for remote addresses.
Do you offer free shipping?
Yes. Shipping is free on every US order, with no minimum purchase.
Do you ship outside the United States?
At the moment we ship to addresses within the United States only.
How can I track my order?
Once your order ships you will receive an email with a tracking number. You can also check your order status on our Track Order page.
Can I change or cancel my order?
Yes, if it has not shipped yet. Email us as soon as possible with your order number and we will do our best to update it.
Returns & Refunds
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery. See our Refund & Return Policy for full details.
My item arrived damaged or wrong. What do I do?
We are sorry! Email us within 7 days of delivery with your order number and a photo, and we will send a replacement or a full refund at no cost to you.
How long do refunds take?
Once approved, refunds go back to your original payment method within 5–10 business days, depending on your bank.
Payments
Which payment methods do you accept?
Visa, Mastercard and other major cards, plus Apple Pay and Google Pay where available.
Is it safe to pay on your website?
Yes. Our site uses SSL encryption and payments are handled by a secure, PCI-compliant payment provider. We never see or store your full card number.
Products
Are your products safe for my pet?
We choose products made with pet-safe materials. Always follow the size and usage guide on each product page and supervise your pet with new toys or accessories.
How do I choose the right size?
Each product page includes a size guide. If you are unsure, email us your pet’s breed and measurements and we will help you pick.
