Last updated: October 2026
Thank you for shopping with FurFresh Hub. This policy explains how and when your order will be delivered.
Where we ship
We currently ship to addresses within the United States (48 contiguous states). Delivery to Alaska, Hawaii, PO boxes and APO/FPO addresses may take longer.
Processing time
All orders are processed within 1–3 business days (Monday – Friday, excluding US holidays). You will receive a confirmation email when your order is placed and another email with tracking when it ships.
Shipping rates & delivery times
| Order value | Shipping cost | Estimated delivery |
|---|---|---|
| All US orders, any amount | FREE | 3–7 business days |
Delivery times are estimates and start after your order has been processed. Most products ship from our partner warehouses in the United States. If an item ships from a different location, the estimated delivery time is shown on the product page before you buy.
Order tracking
Once your order ships, you will receive a tracking number by email. You can also check your order on our Track Order page. Tracking may take 24–48 hours to update.
Multiple packages
If you order several items, they may arrive in separate packages at different times. You will not be charged extra shipping for this.
Delays, lost or damaged packages
- Carrier delays can happen during holidays and bad weather. We will help you follow up with the carrier.
- If your tracking has not updated for 10 business days, or your package is marked delivered but you cannot find it, contact us and we will investigate.
- If your item arrives damaged, email us within 7 days of delivery with a photo and we will send a replacement or refund.
Incorrect address
Please check your shipping address carefully at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, but we will do our best to help if you contact us before the order ships.
Questions?
Email us at info@furfreshhub.com and we will reply within 24 hours.
